Key Skills: Good communication in English & Hindi verbal and written communication skills listening skills Analytical skills customer service orientation

General Purpose

Answer incoming calls from customers, answer to inquiries and questions, complaints and provide information, answering product-related questions, co ordination with departments to update customer on status of complaints, forwarding complaints to the relevant departments.

Also outbound calls to customers to collect information or conduct follow-up/ calls to dealers, updating customers on complaints if required etc.

Main Job Tasks and Responsibilities

answer phones professionally

respond to customer inquiries & describe products

data entry and maintenance of customer/ potential customer data bases

Receive and forward complaints if any to the concerned dept.

provide customers with product and service information

Initiate and record customer information in case of orders to be placed

identify and escalate matters requiring priority

route calls to appropriate resource

follow up customer calls where necessary

complete call logs

complete call reports