Key Skills: Required Skills • Must have positive attitude and be able to motivate staff in a positive manner • Possess good leadership qualities • Possess strong motivational, communication, team building and training skills • Be self-motivated and strong organizational and management skills • Ability and experience in effectively motivating and managing a staff of employees • Be promotionally-oriented and have the ability to direct sales through company required outreach programs • Must be able to take direction and adhere to Company polices • Must willing to learn and adhere to new systems as Company continues to grow • Must have thorough understanding of facility operations as defined by company standards • Comprehensive knowledge of all facility operational, sales, and management systems • Proficient in the use of all software programs that are utilized at the facility

Operational Duties:
Provide and maintain the highest level of customer service in a high volume retail environment through your own personal actions and development of your staff
Provide effective decision making regarding customer issues
Plan and promote special events for the gym on a monthly basis
Hold weekly department meetings which includes customer service manager, head of group exercise, head trainer and maintenance supervisor
Inspect facility daily for cleanliness using the gym daily walk through list. Responsible for ensuring that the facility is clean and operationally sound.
Ensure the functionality of equipment with maintenance department on a monthly basis using the equipment maintenance checklist
Interface with retail vendors and service contractors

Sales Duties (for membership renewals)
Hire, train and develop sales staff
Motivate sales staff and monitor their production levels by using the established protocols and sales systems
Hold daily production meeting with sales team
Establish and maintain the company protocol for sales tours and price presentation
Maintain and direct training and development of gym sales staff
Establish and maintain an active referral system with the sales team
Audit sales team on a monthly basis
Submit monthly game plan for training, promotions and department meetings to Chief Operations Officer / Director

Prerequisites of this position
Successfully demonstrate leadership of effectively running production meeting
Must have through knowledge of front desk operations and the contents of the Front Desk Training manual
Trained and mentored one subordinate who can be considered for Assistant Manager Position.
Run a gym in the General Managers absence
Must be able to successfully pass all testing requirements including gym tours, telephone inquiry, counselor planner audit, guest card audit, lead box/bowl program, referral program and corporate outreach program.
Thorough understanding of all company policies and procedures

Management Duties:
Manage, monitor, evaluate the performance of all department heads
Monitor the hiring, training and scheduling of all gym level staff
Communicate with gym-level employees through staff meetings held once a week
Attend and participate in meetings with Management once a week
Properly delegate, monitor and evaluate specifically assigned responsibilities of team
Properly manage and maintain operational budget
Ensure that all staff is adhering to staff uniform policy including uniform at all times when on duty
Responsible for managing disciplinary actions involving all gym level employees
Responsible for monitoring all incident reports filed at gym involving members and staff
Approves all schedules of each gym department
Control payroll costs to fall within projected budget
Manage results of gym pro shop reports on a monthly basis
Prepare, audit and submit payroll to Corporate office
Oversee maintenance of inventory levels of office and retail supplies
Administers the Companys policies and procedures
Submit all new hire and termination information to Corporate as required by HR department

Gym Manager responsible for
Valet service
Housekeeping
Towels
Electric/Plumbing/General Breakages
Maintenance of Equipment
Access Control
Handling Customer Complaints
Juice Bar
Massage
Trainers and Head Trainer
Reception and front desk staff

Reporting: GM Operations/ Vice President / Directors

Health & Fitness Industry