Key Skills: Senior Manager, Operational Management, Operational Development, Operations, Quality Management

Division / Department: Operation

Reports to: Director

SUMMARY

PRIMARY RESPONSIBILITIES

1. Plan, develop and implement strategy for operational management and development so as to meet agreed organizational performance plans within agreed budgets and timescales

2. Establish and maintain appropriate systems for measuring necessary aspects of operational management and development

3. Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales

4. Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements

5. Maintain awareness and knowledge of contemporary operational development theory and methods and provide suitable interpretation to directors, managers and staff within the organization

6. Contribute to the evaluation and development of operational strategy and performance in co-optation with the executive team

7. Ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.

8. Manage and develop direct reporting staff

9. Manage and control departmental expenditure within agreed budgets .
Salary:

Not Disclosed by Recruiter
Industry:

Education, Teaching, Training
Functional Area:

ITES/BPO/KPO, Customer Service, Ops.
Role Category:

Senior Management
Role:

Head/VP/GM-Operations
Keyskills:

Operational Management, Operational Development, Operations, Quality Management
Desired Candidate Profile
Education:

(UG - Any Graduate) AND (PG - Any PG Course)

SKILLS & PREFERENCES

1. Excellent management and supervisory skills and be able to communicate effectively both written and verbal .

2. Flair for systems and processes and quality

3. Should have independently handled large projects in at least

4. Proficiency in MS-Office, Tally, EX is desired

5. Ability to connect through words.

EXPERIENCE 12 -15 yrs of Experience required

Hero Mindmine, part of the over USD 4.2 billion Hero Group, is one of India's premier and leading organizations providing Training and Development services to multinational, corporations, Indian blue-Chip Clients and the Government.

Hero Mindmine was created to cater to the growing training needs generated by new businesses. We have built proven content delivery methods in the areas of communication skills, sales, customer service, leadership, people management, strategic planning, team building, cultural sensitization etc. As a result of which more than 1,50,000 people across the country and internationally have benefited. Our aim is to generate employment in large numbers through creating a pool of excellently trained professionals.

We provide learning solutions in the areas of training delivery, consulting, content development and assessments for industries such as Airlines, Automotive, BPO, Call centers, FMCG, IT, Telecom, Pharmaceuticals.