Key Skills: Service Helpdesk , Service Helpdesk, Remote support, Technical Helpdesk, Call Coordinator, coordination,Helpdesk

Must be willing to work in shift with good communication skills and atleast 6 months of experience in Technical helpdesk. Willing to work in Bangalore

If you are interested then please forward your resume with following details :

Current Company:

Current Designation:

Current Location:-

Exp in Helpdesk:

Current Salary:

Expected Salary:-

Notice Period:

Please refer your friends .

Job Description

Attending the customer calls and queries, solving problems on primary level through telephone.

Monitoring calls, assigning the calls to the respective customer support engineer

Resolving the problem Remotely throughnet meeting and also telephonic support

Preparing daily and monthly reports

Follow up with vendors for pending calls and the spare parts required

Willing to work in Shifts.(Only Two Shifts 8:30am- 4:00pm, 1:00pm-9:00pm (Ladies only morning shift, no pickup drop)

Started in the year 1983, PCS Technology ( www.pcstech.com ) is a 140 million dollar company today. Headquartered in Mumbai, India, we have our presence in 27 offices across India and 6 offices across the globe. Armed with the know-how to improve business performance across organizational silos, business processes, technology platforms and a keen understanding of the client requirements, our solutions focus on delivering competitive business advantage and increased ROI for all our clients. We undertake Offshore Software Development and also do IT Staff Augmentation, to provide extended flexibility to our clients. We offer our range of products, solutions and services across the world through an International branch network in USA, Africa and UAE.