Key Skills: Customr Support Engineer , Mindows OS, Networking,Communication Protocols

Answer calls escalated by customer support executives.

Troubleshoot tickets escalated by customer support executives.

Suggest workflows depending on the scenarios.

Update the CRM tool with exhaustive details.

Manage multiple assigned open cases and provide timely updates to our customers and internal associates as needed;

Properly document the problem and the solutions given to the customers in the CRM system.

Should work in night shifts

If interested please drop your CV at vandana.pandey@amsolutions.co.in

Desired Profile Minimum 3 years experience providing customer support for software or internet/web-based application

Basic working knowledge of Microsoft Office products such as Word, Excel, Access and PowerPoint

Excellent written and communication skills.

Experience in talking with US based customers.

Experience in health care industry

Ability to multi task

Good understanding of Windows OS, Network and communication protocols.

. Superior telephone etiquette and an ability to deal with effectively with customers, peers and management

A reputed name in IT Health Industry